SALT LAKE CITY, Utah—The University of Utah Athletics Department has announced several potential accommodations for Utah Football season ticket holders to provide as much assurance as possible concerning the uncertainty caused by the COVID-19 pandemic.
The accommodations—as well as the previously announced decision to extend the renewal deadline to May 13—were outlined in a letter emailed today to all season ticket holders. In addition to acknowledging the numerous questions ticket holders have about the future impact of the coronavirus, including on the 2020 football season, the letter reiterated that the athletics department will continue to follow the advice and directives of University leadership, health experts and medical officials. We are dedicated to protecting the health, safety and well-being of student-athletes, coaches, staff and supporters.
The letter includes the following updates:
Since the outbreak of COVID-19, we have been working to adapt timelines and policies to this unique and continually evolving situation. Many of you have questions about how an alteration or cancellation of the season may affect you. As the pandemic and global response continue to develop, we are committed to providing flexible options for season ticket holders in addition to extending the renewal deadline to May 13. Once again, it is too soon to speculate about a cancellation or alteration of the 2020 football season, but we have added the following temporary provisions to our refund policy to account for such potentialities:
Transference of payments to the following season (2021)
Re-allocation of payments to a tax-deductible donation to Utah Athletics
Full refunds of payments
Several questions remain, including whether or not changes will be made to game dates or number of games. Due to the wide range of possible scenarios, we are unable to answer these questions or articulate what additional options we may be able to offer. We empathize with the frustration felt during this uncertain time and we are committed to treating you with the gratitude and fairness your contributions to our community merit. Thank you for your on-going support of our student-athletes.
Season ticket holders are encouraged to please continue to contact the Utah Athletics Ticket Office with any questions or concerns so we can best address those directly.
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